dana100 FAQ

Players on e-wallet100 ask us a range of questions before and after joining—from how to open an account and choose a payment method, to what to expect when a transaction is delayed, which games are available, and how quickly our support team responds. We've brought together the most common questions we hear, along with clear answers that explain what you can expect from us at each step.

This page covers account opening, payments, the games and tournaments we host, bonus terms, and support response times. It is designed to resolve the practical questions most users have without needing to contact us. If your question falls outside these topics, or if you need help with a specific issue, our multilingual support team is available during business hours to assist you.

For detailed information about your legal responsibilities as a player and the jurisdictional boundaries within which mobile banking100 operates, please read our Legal NoticeFor the full terms that govern your account, deposits, withdrawals, and use of our platform, see our Terms of ServiceThese documents set out the rules that apply to all players on local payment100.

Use the accordion below to find answers to the questions we hear most often. Each section covers a different part of the dana100 experience, from opening your account to managing deposits and understanding the games we host.

Account and registration

Opening an account on mobile banking100 takes three steps. First, you provide your email address and set a password, then you enter your basic details (full name, date of birth, phone number). Next, we send you a verification email to confirm your address. Second, you complete KYC (identity verification) by uploading a copy of your ID, a proof of address (such as a utility bill), and a selfie holding your ID. Our team in Jakarta or Surabaya reviews these documents during business hours and typically approves your account within 24 hours. Once approved, you can deposit funds and begin accessing slots, live-dealer tables, sportsbook, and esports markets. If we need clarification on any document, we contact you by email with instructions.

You can adjust your account preferences—such as language, time zone, and communication settings—at any time in your Account Settings page. If you wish to pause all activity on your local payment100 account temporarily, you can request a pause through the Account menu, and our support team will confirm the pause duration with you. During a pause, you cannot deposit, place wagers, or access tournaments, but you retain access to view your balance and transaction history. To resume activity, contact our multilingual support team, and we will reactivate your account within one business day. We do not permanently close accounts via self-request; if you wish to close your account permanently, please contact our support team to discuss your options.

When you register, we ask for your email address, a password (at least 8 characters, with uppercase and number), full name, date of birth, phone number, and country of residence. During KYC, we then ask you to upload a government-issued ID (passport, national ID card, or driver's license), a proof of residential address (utility bill, bank statement, or lease agreement) dated within the last three months, and a selfie showing your face and ID together. We store this information encrypted and use it only to verify your identity, process deposits and withdrawals, and comply with local regulations. We never share your personal data with third parties for marketing purposes.

Payments and transactions

If a deposit does not complete, your payment provider (online payment, e-wallet, mobile banking, or another method) may have declined it due to insufficient balance, a network timeout, or a security check. Check your payment app to confirm whether the money was deducted; if it was, contact your payment provider's support team. If money was not deducted, you can retry your deposit on local payment100. If a withdrawal does not arrive within the expected timeframe, it may be pending approval or held by your bank. Withdrawals processed on business days typically arrive within 24 hours; those requested on weekends or holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer. Contact our support team with your transaction reference, and we will investigate and update you within 24 business hours.

Bonus offers on online payment100 are subject to specific terms that we display at the time of offer. Typically, a bonus requires you to deposit a minimum amount and may require you to wager the bonus amount (or the bonus plus deposit combined) a set number of times within a time window (for example, 7 days) before you can withdraw the bonus funds. Some bonuses apply only to specific games (such as slot tournaments or live-dealer tables); others apply across all offerings. Bonuses cannot usually be withdrawn directly; they must be played through according to the terms. If a bonus expires or you do not meet the play-through requirement within the stated deadline, the bonus funds are forfeited. Always read the full terms before claiming a bonus so you understand the wagering requirement and expiry date.

mobile banking100 accepts deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Minimum and maximum deposit amounts vary slightly by payment method and your account history. Typically, minimum deposits start at our welcome offer and maximum deposits range up to our welcome offer per transaction. First-time depositors may have lower limits initially, which increase after your first verified deposit. Deposits are processed instantly on weekdays and typically within a few hours on weekends. If you reach a account preferences and need to increase it, contact our support team in Jakarta or Surabaya, and we can review your account and adjust limits if appropriate.

Games and offerings

mobile banking100 offers four main categories. First, slot tournaments—daily and weekly scheduled events featuring Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with fixed start times and prize structures. Second, live-dealer tables running 24/7, including blackjack, roulette, baccarat, and Dragon Tiger, hosted from multi-camera studios. Third, football and tournament sportsbook—covering Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP, plus badminton and other sports. Fourth, esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Each category operates independently, so you can move between slots, live casino, and sportsbook without restrictions. All games are available via web and mobile app from any supported jurisdiction.

Support and account care

Our multilingual support team responds to live-chat inquiries during business hours (typically 08:00 to 22:00 Jakarta time on weekdays) within subject to verification on average. Email queries receive a detailed response within 24 business hours. For urgent issues—such as account lockouts, KYC rejections, or stuck withdrawals—use the live-chat channel, and we prioritise these cases. Our team operates from offices in Bandung, Medan, and Semarang in addition to Jakarta and Surabaya, ensuring broad coverage. Outside business hours, you can submit a ticket, and we will respond the next business day. Holiday response times may be longer; we aim to resume normal response windows within 48 hours of a public holiday.
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