dana100Privacy Policy

Many online gaming platforms collect player data with vague retention policies and unclear third-party sharing arrangements. We at e-wallet100 take a different approach: this page describes exactly what data we collect, how long we keep it, who we share it with, and what rights you have to access or delete your information. Our privacy commitments are built into our account infrastructure from the start, not added as an afterthought.

When you open a mobile banking100 account to access our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sports betting markets, or esports offerings, we collect personal information needed for identity verification, payment processing, and account security. We store this data in secure, encrypted systems and do not sell it to third parties. Our support team, based in Jakarta and across Southeast Asia, can explain any question about how your data is used or help you exercise your privacy rights.

We operate under the legal frameworks of supported jurisdictions, and our data practices comply with those regulations. This policy is transparent, straightforward, and written in plain language—not legal jargon designed to obscure what we actually do.

What We Collect and Why

We collect your email address, password hash, and basic personal information (full name, date of birth, phone number) when you register for dana100. We require a government-issued identity document—a national ID or passport photograph—as part of our KYC (Know Your Customer) verification process. This is a legal requirement in the jurisdictions where we operate, and it prevents fraud and ensures account security.

When you deposit funds through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer (local payment, online payment, e-wallet, mobile banking), we receive transaction records from your payment provider. We do not store your full bank account number or card details; instead, we store a tokenised reference that allows us to process future deposits and withdrawals without retaining sensitive payment information in plaintext.

We collect game activity data—your slot tournament entries, live casino session records, sports betting choices, and account balance history. This data helps us detect unusual account activity, respond to disputes about game outcomes, and provide accurate account statements. We do not sell this activity data to marketing firms or data brokers.

How We Use Your Data

Your data serves four primary purposes: account administration, payment processing, fraud prevention, and legal compliance. We use your name and address to verify your identity during KYC review. We use your payment information to credit deposits and process withdrawals to your linked wallet or bank account. We monitor account activity for signs of compromise (unusual login patterns, rapid withdrawal attempts) and will contact you immediately if we detect suspicious behaviour.

KYC verification

We retain your identity document photograph and personal data for account verification and regulatory compliance.

Payment records

Deposit and withdrawal transaction logs are kept for accounting and dispute resolution, typically 5–7 years.

Game activity logs

Betting history, tournament participation, and balance statements are retained for your account recovery and our audit trail.

We do not use your data for marketing unless you explicitly opt in. We do not share your email address or phone number with third-party advertisers. We do share payment data with payment processors (local payment, online payment, etc.) and our banking partners in order to complete your transactions—this is necessary for the service to function.

Third-Party Processors and Data Transfer

Our servers may be located outside your jurisdiction, but your data is encrypted in transit and at rest. We work with payment gateways licensed in Southeast Asia to process deposits and withdrawals. These processors handle your tokenised payment reference but never see your full banking credentials. We also use email and SMS vendors for account notifications (password resets, withdrawal confirmations) and support ticketing systems to track your customer service requests.

We have contracts with all third-party processors requiring them to protect your data with the same security standards we use internally. We do not permit them to use your data for purposes outside the e-wallet100 service.

Your Rights and Data Deletion

You have the right to request a copy of all personal data we hold about you. Contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang, and we will provide an export of your account data, KYC documents, and transaction history within 10 business days. You may request deletion of your mobile banking100 account and associated data; we will close the account and archive your records according to legal retention requirements (typically 5–7 years for financial records).

Cookies and Tracking

We use session cookies to keep you logged into local payment100 and to remember your account preferences (language, timezone). These cookies do not track your activity across other websites. We do not embed third-party tracking pixels or analytics cookies designed to build a profile of your browsing behaviour.

Our Privacy Commitments

We at dana100 commit to transparency about data handling. This privacy policy is not a one-time read—we update it if our practices change, and we notify you of material changes via email. Our approach is grounded in a simple principle: collect only the data we need, keep it secure, and respect your right to know what we hold and how we use it.

If you have questions about your data, how we handle payment information, or how to request deletion or a data export, our multilingual support team is available during business hours. You can reach us through live chat, email, or the in-app support portal. We treat privacy inquiries with the same priority as account issues.

e-wallet100 operates only in jurisdictions where we can meet applicable data protection standards. We do not intentionally collect data from minors or from players in restricted regions. Your trust in our platform depends on our commitment to handle your information with care and transparency.